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Currently, we have the following positions open for recruitment:
1.Strand by Strand - Cosmetic Manager
||: Strand by Strand - Cosmetic Manager
||: ASM / SM
|Matrix Reporting to
|| : RM
Main Job Tasks and Responsibilities
- Exemplary service delivery befitting the brand & to AHS’ standards.
- Help during the consultations with technical details if required.
- Create the hair expert’s schedules, manage work flow and enforce department policy and procedures.
- Investigating and solving clients concerns, which may be complex or long-standing problems that have been passed on by the team member.
- Keeping a close check on the stock of the department.
- Maintenance of the designated areas, the hair expert’s rooms & the equipments.
- Keep the dissonance low and involve the ASM / SM if required.
- Maintain complete records of all the clients in the department along with their images and economics.
- Maintain daily / weekly & monthly reports.
- Keep track of the regular clients and their visits to the studio.
- Co – ordinate with HO for the customized orders.
- Plan & strategise to meet the monthly targets.
- 2nd sale (up selling).
- Age should be 33+ and experienced person.
|Main purpose of the job:
||The main aspect of the cosmetic manager is to ensure that the clients get the service and results promised to them by the consultants / sales team.