Career - Pune

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Currently, we have the following positions open for recruitment:

1. Sales Consultant / Senior Sales Consultant

Job Description:

The ideal candidate will develop relationships with individuals seeking hair loss treatment consultations, offering tailored solutions based on factors such as facial features, age, profession, personality, and expectations.

Responsibilities:

• Conduct comprehensive hair assessments to determine the stage of hair loss.
• Educate clients on the fundamentals of hair loss and provide personalized counseling based on their needs.
• Understand client expectations, present suitable procedures and products, and articulate achievable outcomes through visual aids.
• Establish daily consultation and conversion targets, analyzing performance regularly.
• Meet monthly conversion goals, contributing to revenue growth at the studio.

Qualifications and Skills :

• Bachelor’s degree in Business or equivalent practical experience.
• Preferred age: 32 years and above.
• Minimum 5 years of experience in sales consulting and business intelligence.
• Strong written and verbal communication skills.
• Ability to multitask, organize, and prioritize workload effectively.
• Customer-centric approach to sales and service.

This position offers an opportunity to engage deeply with clients, providing them with informed guidance and solutions tailored to their individual needs, while contributing significantly to the studio’s growth objectives.

2. Sr. Front Desk Executive

Job Description for Sr. Front Desk Executive:

Responsibilities:

• Manage inquiries via phone and email.
• Ensure adherence to Studio Standards.
• Compile front office statistics and generate related reports.
• Maintain high standards of conduct, dress, hygiene, and appearance for self and colleagues.
• Coordinate with Contact Center and Pan India Head of Front Desk according to protocols.
• Schedule consultations in coordination with Studio Manager and Consultants.
• Prepare weekly and monthly reports.
• Conduct monetary transactions following established protocols.
• Collaborate with the accounts department on financial transactions, quotations, and receipts.
• Foster relationships and communication with all departments, ensuring seamless coordination.
• Resolve guest issues effectively and courteously, adhering to international standards of quality.
• Maintain patient data accurately in software systems as per protocol.
• Ensure achievement of targets set for the Front Desk.

Desired Candidate Profile:

• Minimum 3 years of experience in the Hospitality or Service Industry.
• Excellent communication skills in English and Hindi.
• Strong telephone etiquette and client handling skills.
• Knowledge of routine operations management.
• Highly motivated and results-oriented.
• Proficient in client management.
• Professional and presentable appearance.
• Candidates with dedicated experience in the hospitality industry, particularly in Front Office roles, will be preferred, provided they meet all other criteria specified in the job description.

3. Strand by Strand - Cosmetic Executive

MAIN PURPOSE OF THE JOB:

The primary role of the Cosmetic Executive is to ensure clients receive the service and results promised by consultants or the sales team, while supporting the Cosmetic Manager in various departmental functions.

Roles and Responsibilities :

• Deliver exemplary service aligned with AHS standards and brand expectations.
• Assist the Cosmetic Manager in scheduling hair experts, managing workflow, and enforcing departmental policies and procedures.
• Monitor and manage departmental stock levels effectively.
• Maintain designated areas, including hair experts’ rooms and equipment, ensuring cleanliness and functionality.
• Address and resolve any client concerns promptly, involving the Cosmetic Manager when necessary.
• Support the Cosmetic Manager in maintaining comprehensive client records, including images and financial details.
• Track regular clients and their studio visits to enhance personalized service.
• Facilitate second sales opportunities (upselling) as appropriate.

This role plays a crucial part in maintaining high service standards, operational efficiency, and client satisfaction within the cosmetic department of Advanced Hair Studio.