Career - Mumbai

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Currently, we have the following positions open for recruitment:

1. Sr. Front Desk Executive

Job Description:

We are looking for a professional and energetic Front Desk Executive to be the face of our studio. The ideal candidate will coordinate with consultants to book consultations, ensure smooth front desk operations, and provide exceptional customer service to enhance client satisfaction.

Key Responsibilities:

• Coordinate with consultants to schedule consultations, helping them meet individual targets and earn incentives.
• Handle inquiries via phone and email, providing prompt and accurate responses.
• Ensure all Brand Standards are upheld at the front desk and throughout the studio.
• Manage front desk operations, ensuring clients receive timely, friendly, and personalized attention.
• Oversee guest relations and front office staff, maintaining a positive and professional environment.
• Compile and report on front desk statistics and performance metrics.
• Maintain high standards of conduct, dress, hygiene, and appearance for both yourself and colleagues at the front desk.
• Create efficient work schedules for front office staff to ensure smooth daily operations.

Desired Candidate Profile:

• Proven track record of lead generation/ pre sales & target achievement.
• Excellent communication skills in English, Hindi, and a regional language (specific to the location).
• Strong telephone etiquette and client handling abilities.
• Knowledge of routine operations management.
• Highly motivated and results-driven, with a focus on achieving targets.
• Comfortable working in a target-based role.
• Exceptional client management and relationship-building skills.
• Presentable, professional, and well-groomed appearance.
• Preference will be given to candidates with a strong commitment to front office operations.

This position offers an opportunity to engage directly with clients, ensuring they receive a seamless and positive experience while supporting the studio’s growth and objectives.

2. Sr. Sales Consultant

Job Description:

We are seeking a dynamic and experienced Sales Consultant to build strong relationships with clients seeking personalized hair loss treatment solutions. The ideal candidate will offer tailored advice based on factors such as facial features, age, profession, personality, and individual expectations.

Key Responsibilities:

• Conduct thorough hair assessments to determine the stage of hair loss.
• Educate clients on the causes and solutions for hair loss, providing personalized counseling based on their specific needs.
• Understand client expectations, suggest appropriate procedures and products, and use visual aids to communicate achievable results.
• Set daily consultation and revenue targets, regularly evaluating performance against objectives.
• Achieve monthly revenue targets, driving the studio’s financial growth.
• Demonstrate an entrepreneurial mindset and work closely as a business partner to achieve shared goals.

Qualifications and Skills:

• Bachelor’s degree required.
• Preferred age: 32 years and above.
• Minimum of 6+ years of experience in sales.
• Results-oriented approach with a strong focus on meeting and exceeding monthly revenue targets.
• Excellent verbal and written communication skills.
• Strong organizational skills with the ability to prioritize and manage multiple tasks effectively.
• Consultative, one-on-one selling approach.
• Experience in working directly with high-net-worth clients (HNI) in face-to-face consultations.

This role offers an exciting opportunity to engage with clients on a personal level, providing tailored guidance and solutions while contributing to the growth and success of the studio.

3. Procedures Manager

Main purpose to the job:

The Procedure Manager ensures that clients receive the promised service and results from consultants/sales teams for Advanced Laser Therapy, Strand by Strand - The Ultimate, and Strand by Strand - Cosmetic. This role involves coordinating with all departments, overseeing end-to-end procedure delivery as per company protocols, and supporting sales teams in closing deals when necessary.

Roles and Responsibilities:

• Coordinate inter-departmentally to support the delivery of all procedures and concepts offered by the brand.
• Deliver exemplary service consistent with AHS standards and brand expectations.
• Investigate and resolve complex client concerns escalated by team members, involving ASM / SM as needed.
• Maintain comprehensive records of all clients across departments.
• Update daily, weekly, and monthly reports as required.
• Track regular clients and their visits to the studio.
• Coordinate with Head Office for smooth daily operations.
• Strategize with departments to achieve monthly targets.
• Promote second sales (upselling & cross selling) (target centric) opportunities.
• Monitor surgery schedules and ensure studio teams meet follicle count and average rate targets.
• Collaborate closely with Trichologists (Medical Practitioners) to achieve second sales targets, manage reviews, and support department operations.
• Ensure implementation of protocols and policies across all departments.
• Update CRM daily for accurate reporting.
• Maximize client interaction and follow-ups to consistently deliver client satisfaction.
• Focus on client retention strategies.
• Introduce innovative concepts, systems, and processes to enhance the brand’s reputation.

This role at Advanced Hair Studio plays a pivotal part in maintaining high service standards, operational efficiency, and client satisfaction across the spectrum of procedures offered, ensuring the brand’s continued success and growth.

4. Regional Sales Head – 1st Time Client Acquisition

Job Summary:

We are seeking an experienced and dynamic Regional Sales Head to lead our sales operations in the rapidly growing Aesthetic/ Hair/Hair Industry. The ideal candidate will have a proven track record in driving sales growth, building strong relationships with clients, and developing innovative sales strategies for Aesthetic/ Hair products or services. As a strategic leader, you will be responsible for managing a team, executing sales plans, and meeting revenue goals while maintaining the highest level of customer satisfaction.

Key Responsibilities:

• Sales Strategy Development: Develop and implement effective sales strategies to drive growth and market penetration within the Aesthetic/ Hair industry. This includes understanding market trends, identifying new business opportunities, and capitalizing on emerging markets.
• Team Leadership & Management: Lead, mentor, and motivate the sales team to achieve and exceed sales targets. Provide regular performance evaluations, coaching, and training to enhance team performance and professional growth.
• Revenue Growth & Target Achievement: Drive sales revenue through both new client acquisition and the retention of existing clients. Set and monitor sales targets, ensuring the team meets or exceeds objectives on a consistent basis.
• Client Relationship Management: Cultivate and maintain strong relationships with key clients, distributors, and industry partners. Represent the company at industry events, conferences, and other networking opportunities to build brand awareness.
• Market Research & Analysis: Monitor industry trends, customer preferences, and competitor activities to adjust sales strategies accordingly. Provide regular reports on sales performance, market opportunities, and competitive landscape.
• Cross-functional Collaboration: Work closely with marketing, product development, and customer service teams to align sales efforts with overall company goals and customer needs. Collaborate with product teams to ensure a deep understanding of new products and their benefits.
• Team Building & Development: Play a crucial role in identifying the right talent for the department in collaboration with HR team & nurture the talent to meet the ultimate objective of vertical i.e to achieve the revenue target.
• Sales Training & Development: Design and implement ongoing sales training programs to ensure the team is well-versed in product knowledge, sales techniques, and industry trends.
• Performance Management: Ensure that performance evaluation is done in regular intervals (weekly, monthly & quarterly) & provide the improvement strategy to elevate the performance of each individual.

Key Skills & Qualifications:

• Education: Bachelor’s degree in Business Administration, Marketing, Sales, or a related field. An MBA or equivalent advanced degree is a plus.
• Experience: Minimum of 8-10 years of experience in sales leadership roles, with at least 5 years in the Aesthetic/ Hair, beauty, or healthcare industry. Proven success in driving revenue and leading high-performing sales teams.
• Industry Knowledge: Strong understanding of the Aesthetic/ Hair industry, including products (e.g., skincare, cosmetic treatments, medical devices) and market dynamics.
• Leadership: Demonstrated ability to lead and inspire a diverse team. Strong decision-making and problem-solving skills.
• Sales Skills: Exceptional communication, negotiation, and presentation skills. Ability to engage with C-suite executives, doctors, clinicians, and high-net-worth individuals.
• Results-Oriented: Track record of meeting or exceeding sales targets, with a focus on driving business growth and profitability.
• Customer-Centric: A deep commitment to understanding customer needs and delivering exceptional service.
• Analytical & Strategic Thinking: Strong analytical skills with the ability to interpret sales data and market trends. Ability to adjust strategies based on data-driven insights.
• Technology & Tools Proficiency: Proficient in CRM software (e.g., Salesforce), MS Office Suite, and other sales enablement tools. Experience in digital marketing and social media is an advantage.