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Currently, we have the following positions open for recruitment:
1. Facilitator
Position | : Facilitator |
Gender | : Female |
No. of open positions | : 1 |
Experience | : 3+ years |
Reporting To | : Regional Head |
Requirement Posted on | : 04th June 2024 |
The Facilitator Executive plays a critical role in ensuring clients
receive the service quality and results promised by consultants and sales
teams—specifically for services such as Advanced Laser Therapy, Strand by
Strand – The Ultimate, and Strand by Strand – Cosmetic. This position involves
end-to-end coordination across departments, proactive client engagement, and
supporting both operational excellence and sales conversion to meet business
goals.
Key Roles and Responsibilities:
Client Service & Delivery
·
Deliver exemplary, client-centric service
aligned with AHS standards and brand expectations.
·
Coordinate with all departments to ensure
seamless procedure execution for all offered concepts.
·
Proactively resolve complex client concerns
escalated by the team, involving the Advisor, Regional Head or National Head
when necessary.
·
Maximize client satisfaction through regular
follow-ups, consistent engagement, and retention strategies.
Operational Excellence
·
Maintain and manage client records
meticulously, including consultation history, financial details, and treatment
images.
·
Monitor procedure room readiness, equipment
functionality, and hygiene across all client-facing areas.
·
Ensure daily CRM updates and maintain
accurate reporting across daily, weekly, and monthly metrics.
·
Coordinate with the Head Office to ensure
smooth operational execution.
Sales Enablement & Business Support
·
Support the sales team in closing deals,
especially for procedural and high-value services.
·
Identify and promote second sales
opportunities through effective upselling and cross-selling (target-centric).
·
Collaborate closely with Trichologists
(Medical Practitioners) to align on client follow-ups, review outcomes, and
support medical-to-sales integration.
·
Strategize with studio departments to achieve
monthly business targets and KPIs.
Inventory & Protocol Management
·
Monitor departmental stock levels and raise
timely requisitions.
·
Ensure all protocols and standard operating
procedures are followed across departments, maintaining high quality and safety
standards.
Performance & Innovation
·
Track studio visits of regular clients to
personalize their experience and enhance service delivery.
·
Monitor surgical schedules and ensure studio
teams meet follicle count and average rate targets.
·
Propose and implement new systems, processes,
or service innovations to improve client experience and elevate brand
positioning.
Success Metrics (KPIs):
·
Client satisfaction scores & resolution
turnaround time
·
Conversion rate for second sales
(upselling/cross-selling)
·
CRM update compliance and reporting accuracy
·
Follicle count and average rate achievement
(where applicable)
·
Client retention and repeat visit rate
2. Regional Head - Sales & Operations
Position | : Regional Head - Sales & Operations |
Gender | : Male |
No. of open positions | : 1 |
Experience | : 12+ years |
Reporting To | : CEO |
Requirement Posted on | : 04th June 2024 |
We are seeking an experienced and dynamic Regional Head
to lead our sales operations in the rapidly growing Aesthetic/ Hair/Hair
Industry. The ideal candidate will have a proven track record in driving sales
growth, building strong relationships with clients, and developing innovative
sales strategies for Aesthetic/ Hair products or services. As a strategic
leader, you will be responsible for managing a team, executing sales plans,
initiate BD & Marketing activities and meeting revenue goals while
maintaining the highest level of customer satisfaction.
- Sales
Strategy Development:
Develop and implement effective sales strategies to drive growth and market penetration within the Aesthetic/ Hair industry. This includes understanding market trends, identifying new business opportunities, and capitalizing on emerging markets. - Team
Leadership & Management:
Lead, mentor, and motivate the sales team to achieve and exceed sales targets. Provide regular performance evaluations, coaching, and training to enhance team performance and professional growth. - Revenue
Growth & Target Achievement:
Drive sales revenue through both new client acquisition and the retention of existing clients. Set and monitor sales targets, ensuring the team meets or exceeds objectives on a consistent basis. - Client
Relationship Management:
Cultivate and maintain strong relationships with key clients, distributors, and industry partners. Represent the company at industry events, conferences, and other networking opportunities to build brand awareness. - Market
Research & Analysis:
Monitor industry trends, customer preferences, and competitor activities to adjust sales strategies accordingly. Provide regular reports on sales performance, market opportunities, and competitive landscape. - Cross-functional
Collaboration:
Work closely with marketing, product development, and customer service teams to align sales efforts with overall company goals and customer needs. Collaborate with product teams to ensure a deep understanding of new products and their benefits. - Team
Building & Development:
Play a crucial role in
identifying the right talent for the department in collaboration with HR team
& nurture the talent to meet the ultimate objective of vertical i.e to
achieve the revenue target.
- Sales
Training & Development:
Design and implement ongoing sales training programs to ensure the team is well-versed in product knowledge, sales techniques, and industry trends. - Performance
Management:
Ensure that performance evaluation is done in regular intervals (weekly, monthly & quarterly) & provide the improvement strategy to elevate the performance of each individual.
Key Skills & Qualifications:
- Education:
Bachelor’s degree in Business Administration, Marketing, Sales, or a related field. An MBA or equivalent advanced degree is a plus. - Experience:
Minimum of 12 years of experience in sales leadership roles, with at least 5 years in the Aesthetic/ Hair, beauty, or healthcare industry. Proven success in driving revenue and leading high-performing sales teams. - Industry
Knowledge:
Strong understanding of the Aesthetic/ Hair industry, including products (e.g., skincare, cosmetic treatments, medical devices) and market dynamics. - Leadership:
Demonstrated ability to lead and inspire a diverse team. Strong decision-making and problem-solving skills. - Sales
Skills:
Exceptional communication, negotiation, and presentation skills. Ability to engage with C-suite executives, doctors, clinicians, and high-net-worth individuals. - Results-Oriented:
Track record of meeting or exceeding sales targets, with a focus on driving business growth and profitability. - Customer-Centric:
A deep commitment to understanding customer needs and delivering exceptional service. - Analytical
& Strategic Thinking:
Strong analytical skills with the ability to interpret sales data and market trends. Ability to adjust strategies based on data-driven insights. - Technology
& Tools Proficiency:
Proficient in CRM software, MS Office Suite, and other sales enablement tools. Experience in digital marketing and social media is an advantage.
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