The Facilitator Executive plays a critical role in ensuring clients receive the service quality and results promised by consultants and sales teams—specifically for services such as Advanced Laser Therapy, Strand by Strand – The Ultimate, and Strand by Strand – Cosmetic. This position involves end-to-end coordination across departments, proactive client engagement, and supporting both operational excellence and sales conversion to meet business goals.

Key Roles and Responsibilities:

Client Service & Delivery

·        Deliver exemplary, client-centric service aligned with AHS standards and brand expectations.

·        Coordinate with all departments to ensure seamless procedure execution for all offered concepts.

·        Proactively resolve complex client concerns escalated by the team, involving the Advisor, Regional Head or National Head when necessary.

·        Maximize client satisfaction through regular follow-ups, consistent engagement, and retention strategies.

Operational Excellence

·        Maintain and manage client records meticulously, including consultation history, financial details, and treatment images.

·        Monitor procedure room readiness, equipment functionality, and hygiene across all client-facing areas.

·        Ensure daily CRM updates and maintain accurate reporting across daily, weekly, and monthly metrics.

·        Coordinate with the Head Office to ensure smooth operational execution.

Sales Enablement & Business Support

·        Support the sales team in closing deals, especially for procedural and high-value services.

·        Identify and promote second sales opportunities through effective upselling and cross-selling (target-centric).

·        Collaborate closely with Trichologists (Medical Practitioners) to align on client follow-ups, review outcomes, and support medical-to-sales integration.

·        Strategize with studio departments to achieve monthly business targets and KPIs.

Inventory & Protocol Management

·        Monitor departmental stock levels and raise timely requisitions.

·        Ensure all protocols and standard operating procedures are followed across departments, maintaining high quality and safety standards.

Performance & Innovation

·        Track studio visits of regular clients to personalize their experience and enhance service delivery.

·        Monitor surgical schedules and ensure studio teams meet follicle count and average rate targets.

·        Propose and implement new systems, processes, or service innovations to improve client experience and elevate brand positioning.

Success Metrics (KPIs):

·        Client satisfaction scores & resolution turnaround time

·        Conversion rate for second sales (upselling/cross-selling)

·        CRM update compliance and reporting accuracy

·        Follicle count and average rate achievement (where applicable)

·        Client retention and repeat visit rate

We are seeking an experienced and dynamic Regional Head to lead our sales operations in the rapidly growing Aesthetic/ Hair/Hair Industry. The ideal candidate will have a proven track record in driving sales growth, building strong relationships with clients, and developing innovative sales strategies for Aesthetic/ Hair products or services. As a strategic leader, you will be responsible for managing a team, executing sales plans, initiate BD & Marketing activities and meeting revenue goals while maintaining the highest level of customer satisfaction.

• Sales Strategy Development:
  Develop and implement effective sales strategies to drive growth and market penetration within the Aesthetic/ Hair industry. This includes understanding market trends, identifying new business opportunities, and capitalizing on emerging markets.
• Team Leadership & Management:
  Lead, mentor, and motivate the sales team to achieve and exceed sales targets. Provide regular performance evaluations, coaching, and training to enhance team performance and professional growth.
• Revenue Growth & Target Achievement:
  Drive sales revenue through both new client acquisition and the retention of existing clients. Set and monitor sales targets, ensuring the team meets or exceeds objectives on a consistent basis.
• Client Relationship Management:
  Cultivate and maintain strong relationships with key clients, distributors, and industry partners. Represent the company at industry events, conferences, and other networking opportunities to build brand awareness.
• Market Research & Analysis:
  Monitor industry trends, customer preferences, and competitor activities to adjust sales strategies accordingly. Provide regular reports on sales performance, market opportunities, and competitive landscape.
• Cross-functional Collaboration:
  Work closely with marketing, product development, and customer service teams to align sales efforts with overall company goals and customer needs. Collaborate with product teams to ensure a deep understanding of new products and their benefits.
• Team Building & Development:

Play a crucial role in identifying the right talent for the department in collaboration with HR team & nurture the talent to meet the ultimate objective of vertical i.e to achieve the revenue target.

• Sales Training & Development:
  Design and implement ongoing sales training programs to ensure the team is well-versed in product knowledge, sales techniques, and industry trends.
• Performance Management:
  Ensure that performance evaluation is done in regular intervals (weekly, monthly & quarterly) & provide the improvement strategy to elevate the performance of each individual.

Key Skills & Qualifications:

• Education:
  Bachelor’s degree in Business Administration, Marketing, Sales, or a related field. An MBA or equivalent advanced degree is a plus.
• Experience:
  Minimum of 12 years of experience in sales leadership roles, with at least 5 years in the Aesthetic/ Hair, beauty, or healthcare industry. Proven success in driving revenue and leading high-performing sales teams.
• Industry Knowledge:
  Strong understanding of the Aesthetic/ Hair industry, including products (e.g., skincare, cosmetic treatments, medical devices) and market dynamics.
• Leadership:
  Demonstrated ability to lead and inspire a diverse team. Strong decision-making and problem-solving skills.
• Sales Skills:
  Exceptional communication, negotiation, and presentation skills. Ability to engage with C-suite executives, doctors, clinicians, and high-net-worth individuals.
• Results-Oriented:
  Track record of meeting or exceeding sales targets, with a focus on driving business growth and profitability.
• Customer-Centric:
  A deep commitment to understanding customer needs and delivering exceptional service.
• Analytical & Strategic Thinking:
  Strong analytical skills with the ability to interpret sales data and market trends. Ability to adjust strategies based on data-driven insights.
• Technology & Tools Proficiency:
  Proficient in CRM software, MS Office Suite, and other sales enablement tools. Experience in digital marketing and social media is an advantage.