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Currently, we have the following positions open for recruitment:
1. Contact Center Executive
||: Contact Center Executive
|Requirement Posted on
||: 23rd March 2018
Main Job Tasks and Responsibilities
- Follows up with customer via telephone or email following initial first sales contact and schedule appointments.
- Provide information to callers about company services and products.
- Manage inquiries and record the requests in given forms, software and web portals (training will be provided for software data entry and web portal data entry).
- Manage inquiry sheets in given forms/formats and software.
- Should be very much familiar with MS Office and Internet.
- Continued product education to better service customer calls.
- One or more years experience of Telesales in a high volume fast, paced environment.
- Strong customer service and telesales skills.
- Experienced with Web Based Applications and Windows.
- Good organizational skills and the ability to multi-task and prioritize in a high-volume, fast paced environment.
- Ability to manage sensitive and critical client information.
- Excellent verbal and written communication skills.
- Problem solving and decision making skills.
- Superior closing skills.