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Currently, we have the following positions open for recruitment:

1. Sr. Front Desk Executive

Position : Front Desk Executive
Gender : Any
No. of Posts : 1
Experience : 5+

Job Description for Sr. Front Desk Executive:

  • Handling inquiries on phone as well as on emails
  • Ensure that the Studio Standards are followed.
  • Compile statistics for front office and provide reports relating to that area.
  • Maintain appropriate standards of conduct, dress, hygiene, uniforms, appearance and posture of self and colleagues at front Office.
  • Coordinate with contact Center & pan India head FD head according to protocol.
  • Coordinate with Studio Manager, Consultant to assign consultation scheduling
  • Prepare all weekly and monthly reports
  • Ensure all monetary transaction are conducted & consulted according as per protocol
  • Coordinate with accounts department on all monetary transactions, quotations, receipts
  • Maintains walking relationships, communication with all departments and coordinates accordingly
  • Resolves guest problems as per international standard, quality effectively and courteously
  • Maintains all patient data in software as per protocol
  • Ensuring targets for FD are met.

Desired Candidate Profile:

  • Preferred age: 22-28 years.
  • 5+ Experience in Hospitality or service Industry, entertainment, media, corporate.
  • Good & Pleasing Communication Skills in English, Hindi and vernacular is preferred.
  • Excellent telephone courtesy & client handling skill.
  • Routine operations management knowledge.
  • Should be highly motivated & result oriented.
  • Strong client management skills.
  • Good looking.
  • Presentable.
  • Candidate with hospitality industry with proper dedication towards Front Office would be preferred along with the given criteria in the job description.


2. Contact Center Executive

Position : Contact Center Executive
Gender : Any
No. of Posts : 2
Experience : 5+

Main Job Tasks and Responsibilities:

  • Follows up with customer via telephone or email following initial first sales contact and schedule appointments.
  • Provide information to callers about company services and products.
  • Manage inquiries and record the requests in given forms, software and web portals (training will be provided for software data entry and web portal data entry).
  • Manage inquiry sheets in given forms/formats and software.
  • Should be very much familiar with MS Office and Internet.
  • Continued product education to better service customer calls.

Skills/Requirements:

  • One or more years experience of Telesales in a high volume fast, paced environment.
  • Strong customer service and telesales skills.
  • Experienced with Web Based Applications and Windows.
  • Good organizational skills and the ability to multi-task and prioritize in a high-volume, fast paced environment.
  • Ability to manage sensitive and critical client information.
  • Excellent verbal and written communication skills.
  • Problem solving and decision making skills.
  • Superior closing skills.

3. Sr Sales Consultant

The ideal candidate will develop relationships with people who come for consultation and offer the right solution in the form of hair loss treatment based on a person’s face, age, profession, personality and expectations.

Position : Sales Consultant / Sr Sales Consultant
Gender : Male / Female
No. of Posts : 1
Experience : 7+

Responsibilities:

  • Provide thorough hair check to diagnose the hair loss stage
  • Educate the client on hair loss fundamentals and provide need base counseling
  • Understand the expectations, pitch for the right procedure & products and relate them with achievable end result by making a client visualize the recommendation
  • Set consultation and conversion targets with analysis on a daily basis
  • Manage front Desk to ensure clients receive prompt, cordial attention and personal recognition.
  • Achieve the desired conversion ratio and contribute to revenue generation at the studio on a monthly basis

Qualifications and Skills :

  • Bachelor’s degree or equivalent experience in Business
  • Preferred age: 29 years and above
  • 7+ years’ of sales consulting and business intelligence experience
  • Excellent written and verbal communication skills
  • Ability to multi-task, organize, and prioritize work
  • Customer service approach

4. studio Manager

Position : studio Manager
Gender : Any
No. of Posts : 1
Experience : 8+
Responsible to : H.O.D
Matrix Reporting to : CEO

MAIN PURPOSE OF THE JOB

The studio Manager’s position is key to success at Advanced Hair Studio. The deployed person is responsible for the smooth functioning of all the aspects of the studio: starting from revenue assurance to client service and all other A to Z functions related to the establishment.

The KRAs for this position are Revenue Generation, Team Management, Branding Marketing, and BD Initiatives at the geography level and overall Operations of the studio.

Roles and Responsibilities :

  • Age should be 35 and above and an experienced person
  • To assure optimum performance and continual improvement in the five Key Result Areas (client service, team deliverables, sales/marketing, upkeep of the studio appearance, and profit/financial control)
  • To demonstrate and promote a 100% commitment to providing the best possible experience for our clients by maintaining high standards set by the company.
  • Ensure that client-related issues are resolved in a manner consistent with the company’s operating guidelines.
  • Responsible for maximizing revenues and achieving month-on-month targets.
  • Work closely with the Business Development team to manage all sales activities of the studio and meet revenue objectives.
  • To recruit qualified applicants, train and develop the team members in Technical, administrative and Managerial abilities
  • Must motivate and mentor and give direction to the entire team.
  • Conduct regular trainings
  • Communicate all policies and procedures to the entire team.
  • Conduct regular meetings to provide various information including company communications, policy reviews and goals.
  • Perform duties & manage the entire studio operations whenever needed.
  • Responsible for P & L of the Studio
  • Achieving Customer delights through friendly and proficient service
  • Regular inspections of all sections to ensure quality standards are maintained
  • Develop and maintain a motivational working environment within the department
  • Ensure associates are up to date with product knowledge.

5. Procedure Manager

Position : Procedure manager
Gender : Any
No. of Posts : 1
Experience : 7+
Responsible to : ASM / SM
Matrix Reporting to : H.O.D

MAIN PURPOSE OF THE JOB

Procedure Manager is to ensure that the clients get the service and results promised to them by the consultants / sales team for Advanced Laser Therapy, Strand by Strand-The ultimate and Strand by Strand-Cosmetic. Coordination with all the departments & end to end involvement in the procedure delivery as per company protocol, support to the sales teams in closing the sales when required.

Roles and Responsibilities:

  • Responsible for inter department coordination & support for all the Procedures /concepts as delivered by the brand
  • To deliver Exemplary service befitting the brand & to AHS standards
  • Investigating and solving clients concerns, which may be complex or long-standing problems that have been passed on by the team member
  • Keep the dissonance low and involve the ASM / SM if required
  • Ensuring Maintenance of complete records of all the clients in all the department
  • Maintain and updating daily / weekly & monthly reports
  • Keep track of the regular clients and their visits to the studio
  • Co – ordinate with HO for the smooth daily operation
  • Plan & strategise with respective departments to meet the monthly targets
  • Promote 2nd sale (up selling)
  • Keeping track of surgery dates assigned to the studio & ensuring no of follicles and average rate targets are met by the studio team.
  • Closely work with the Trichologist (Medical Practitioners) for achieving the 02nd sale targets, for the reviews and other department operations
  • Ensuring protocol & policies of all departments are implemented
  • Ensuring updating on CRM on daily bases for daily/weekly/monthly report
  • Ensuring to maximize client interaction & follow ups to deliver client satisfaction at all time
  • Ensuring client retention
  • Introduction of revolutionary concepts, systems and processes to elevate the brand.


6. Digital Marketing Manager

Position : Digital Marketing Manager
Gender : Any
No. of Posts : 1
Experience : 5+
Department : Marketing
Reports to : Head of the department – HOD

Job Summary:

We are seeking a dynamic and results-driven Digital Marketing Manager to join our team. The ideal candidate will be responsible for developing, implementing, and managing marketing campaigns that promote our company and its products or services. This role requires a strong grasp of current marketing tools and strategies and the ability to lead integrated digital marketing campaigns from concept to execution.

Key Responsibilities:

  • Develop and execute digital marketing campaigns: Plan and execute all digital marketing, including SEO/SEM, marketing database, email, social media, and display advertising campaigns.
  • Manage social media presence: Maintain our social media presence across all digital channels.
  • Measure and report performance: Measure and report the performance of all digital marketing campaigns, and assess against goals (ROI and KPIs).
  • Identify trends and insights: Identify trends and insights, and optimize spend and performance based on the insights.
  • Collaborate with internal teams: Collaborate with internal teams to create landing pages and optimize the user experience.
  • Brainstorm new and creative growth strategies: Plan, execute, and measure experiments and conversion tests.
  • Utilize strong analytical ability: Evaluate end-to-end customer experience across multiple channels and customer touch points.
  • Evaluate emerging technologies: Provide thought leadership and perspective for adoption where appropriate.

Requirements:

  • Education: Bachelor’s degree in Marketing, Business, or a related field.
  • Experience: Minimum of 5+ years of experience in digital marketing.
  • Proven track record: Demonstrable experience leading and managing SEO/SEM, marketing database, email, social media, and/or display advertising campaigns.
  • Knowledge of website analytics tools: Experience with A/B and multivariate experiments.
  • Up-to-date with the latest trends: Solid knowledge of website and marketing analytics tools (e.g., Google Analytics, NetInsight, Omniture, WebTrends).
  • Experience in setting up and optimizing PPC campaigns: Working knowledge of ad serving tools (e.g., DART, Atlas).
  • Strong analytical skills: Strong analytical skills and data-driven thinking.
  • Creative mindset: Up-to-date with the latest trends and best practices in online marketing and measurement.

Desired Skills:

  • Strong communication and interpersonal skills.
  • Ability to work independently and as part of a team.
  • Excellent project management and organizational skills.
  • Creative thinker with the ability to problem-solve.

Apply or Email your resume with recent photograph to

career@advancedhairstudioindia.com