Career - Chennai

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Currently, we have the following positions open for recruitment:

1. Sr. Front Desk Executive

Job Description:

We are looking for a professional and energetic Front Desk Executive to be the face of our studio. The ideal candidate will coordinate with consultants to book consultations, ensure smooth front desk operations, and provide exceptional customer service to enhance client satisfaction.

Key Responsibilities:

• Coordinate with consultants to schedule consultations, helping them meet individual targets and earn incentives.
• Handle inquiries via phone and email, providing prompt and accurate responses.
• Ensure all Brand Standards are upheld at the front desk and throughout the studio.
• Manage front desk operations, ensuring clients receive timely, friendly, and personalized attention.
• Oversee guest relations and front office staff, maintaining a positive and professional environment.
• Compile and report on front desk statistics and performance metrics.
• Maintain high standards of conduct, dress, hygiene, and appearance for both yourself and colleagues at the front desk.
• Create efficient work schedules for front office staff to ensure smooth daily operations.

Desired Candidate Profile:

• Proven track record of lead generation/ pre sales & target achievement.
• Excellent communication skills in English, Hindi, and a regional language (specific to the location).
• Strong telephone etiquette and client handling abilities.
• Knowledge of routine operations management.
• Highly motivated and results-driven, with a focus on achieving targets.
• Comfortable working in a target-based role.
• Exceptional client management and relationship-building skills.
• Presentable, professional, and well-groomed appearance.
• Preference will be given to candidates with a strong commitment to front office operations.

This position offers an opportunity to engage directly with clients, ensuring they receive a seamless and positive experience while supporting the studio’s growth and objectives.

2. Sr. Sales Consultant

Job Description:

We are seeking a dynamic and experienced Sales Consultant to build strong relationships with clients seeking personalized hair loss treatment solutions. The ideal candidate will offer tailored advice based on factors such as facial features, age, profession, personality, and individual expectations.

Key Responsibilities:

• Conduct thorough hair assessments to determine the stage of hair loss.
• Educate clients on the causes and solutions for hair loss, providing personalized counseling based on their specific needs.
• Understand client expectations, suggest appropriate procedures and products, and use visual aids to communicate achievable results.
• Set daily consultation and revenue targets, regularly evaluating performance against objectives.
• Achieve monthly revenue targets, driving the studio’s financial growth.
• Demonstrate an entrepreneurial mindset and work closely as a business partner to achieve shared goals.

Qualifications and Skills:

• Bachelor’s degree required.
• Preferred age: 32 years and above.
• Minimum of 6+ years of experience in sales.
• Results-oriented approach with a strong focus on meeting and exceeding monthly revenue targets.
• Excellent verbal and written communication skills.
• Strong organizational skills with the ability to prioritize and manage multiple tasks effectively.
• Consultative, one-on-one selling approach.
• Experience in working directly with high-net-worth clients (HNI) in face-to-face consultations.

This role offers an exciting opportunity to engage with clients on a personal level, providing tailored guidance and solutions while contributing to the growth and success of the studio.

3. Procedures Manager

Main purpose to the job:

The Procedure Manager ensures that clients receive the promised service and results from consultants/sales teams for Advanced Laser Therapy, Strand by Strand - The Ultimate, and Strand by Strand - Cosmetic. This role involves coordinating with all departments, overseeing end-to-end procedure delivery as per company protocols, and supporting sales teams in closing deals when necessary.

Roles and Responsibilities:

• Coordinate inter-departmentally to support the delivery of all procedures and concepts offered by the brand.
• Deliver exemplary service consistent with AHS standards and brand expectations.
• Investigate and resolve complex client concerns escalated by team members, involving ASM / SM as needed.
• Maintain comprehensive records of all clients across departments.
• Update daily, weekly, and monthly reports as required.
• Track regular clients and their visits to the studio.
• Coordinate with Head Office for smooth daily operations.
• Strategize with departments to achieve monthly targets.
• Promote second sales (upselling & cross selling) (target centric) opportunities.
• Monitor surgery schedules and ensure studio teams meet follicle count and average rate targets.
• Collaborate closely with Trichologists (Medical Practitioners) to achieve second sales targets, manage reviews, and support department operations.
• Ensure implementation of protocols and policies across all departments.
• Update CRM daily for accurate reporting.
• Maximize client interaction and follow-ups to consistently deliver client satisfaction.
• Focus on client retention strategies.
• Introduce innovative concepts, systems, and processes to enhance the brand’s reputation.

This role at Advanced Hair Studio plays a pivotal part in maintaining high service standards, operational efficiency, and client satisfaction across the spectrum of procedures offered, ensuring the brand’s continued success and growth.