We are seeking a dynamic, professional, and customer-focused Front Desk Executive to be the face of our studio. This individual will be responsible not only for managing day-to-day front desk operations and guest relations but also for supporting business development and local marketing initiatives. The ideal candidate will act as a key liaison between clients and Advisors, ensuring high levels of satisfaction and contributing to the studio’s growth objectives.

Key Responsibilities:

Client Management & Front Desk Operations

• Manage front desk operations with efficiency and professionalism, ensuring all visitors receive a warm and personalized experience.
• Coordinate with Advisors to schedule consultations and help them meet individual sales targets and earn incentives.
• Handle inquiries via phone, email, and walk-ins, providing accurate information on services, pricing, and appointment availability.
• Uphold and enforce all Brand Standards at the front desk and across the studio.
• Maintain a clean, organized, and professional front office area at all times.
• Supervise front office staff (if applicable), including assigning shifts and monitoring performance.

Business Development & Marketing Support

• Actively support lead generation, nurturing, and conversion by following up with inquiries and walk-ins.
• Collaborate with the sales team and Studio Manager to track leads and ensure timely follow-ups.
• Participate in local marketing activities, such as organizing in-clinic events, referral campaigns, and community outreach programs.
• Maintain a database of leads, prospects, and regular clients for ongoing business engagement.
• Collect and analyze client feedback to support service improvements and retention strategies.

Reporting & Operational Oversight

• Compile and report on daily/weekly front desk performance metrics, including footfall, lead conversion, and client satisfaction.
• Maintain high standards of conduct, dress, hygiene, and appearance for both yourself and team members at the front desk.
• Create efficient shift schedules and manage day-to-day workflow to ensure seamless operations.
• Ensure the front desk area complies with hygiene, safety, and operational protocols.

Desired Candidate Profile:

• Proven track record in lead generation, pre-sales, or front-line sales, with a focus on achieving targets.
• Excellent communication skills in English, Hindi, and one regional language (as per location).
• Strong interpersonal skills, telephone etiquette, and the ability to handle high-pressure customer interactions with ease.
• Prior experience in operations or front office management is an advantage.
• Highly motivated, well-organized, and results-driven with strong attention to detail.
• Presentable, confident, and professionally groomed, with a welcoming demeanor.
• Willingness to contribute to business growth through active involvement in sales and marketing initiatives.

Additional Skills (Preferred):

• Experience with CRM software and appointment scheduling tools.
• Understanding of studio/clinic operations in the beauty, aesthetics, or healthcare industry.
• Social media or digital outreach experience (bonus for marketing support).

We are seeking an experienced and dynamic Regional Head to lead our sales operations in the rapidly growing Aesthetic/ Hair/Hair Industry. The ideal candidate will have a proven track record in driving sales growth, building strong relationships with clients, and developing innovative sales strategies for Aesthetic/ Hair products or services. As a strategic leader, you will be responsible for managing a team, executing sales plans, initiate BD & Marketing activities and meeting revenue goals while maintaining the highest level of customer satisfaction.

Key Responsibilities:

• Sales Strategy Development:
  Develop and implement effective sales strategies to drive growth and market penetration within the Aesthetic/ Hair industry. This includes understanding market trends, identifying new business opportunities, and capitalizing on emerging markets.
• Team Leadership & Management:
  Lead, mentor, and motivate the sales team to achieve and exceed sales targets. Provide regular performance evaluations, coaching, and training to enhance team performance and professional growth.
• Revenue Growth & Target Achievement:
  Drive sales revenue through both new client acquisition and the retention of existing clients. Set and monitor sales targets, ensuring the team meets or exceeds objectives on a consistent basis.
• Client Relationship Management:
  Cultivate and maintain strong relationships with key clients, distributors, and industry partners. Represent the company at industry events, conferences, and other networking opportunities to build brand awareness.
• Market Research & Analysis:
  Monitor industry trends, customer preferences, and competitor activities to adjust sales strategies accordingly. Provide regular reports on sales performance, market opportunities, and competitive landscape.
• Cross-functional Collaboration:
  Work closely with marketing, product development, and customer service teams to align sales efforts with overall company goals and customer needs. Collaborate with product teams to ensure a deep understanding of new products and their benefits.
• Team Building & Development:

Play a crucial role in identifying the right talent for the department in collaboration with HR team & nurture the talent to meet the ultimate objective of vertical i.e to achieve the revenue target.

• Sales Training & Development:
  Design and implement ongoing sales training programs to ensure the team is well-versed in product knowledge, sales techniques, and industry trends.
• Performance Management:
  Ensure that performance evaluation is done in regular intervals (weekly, monthly & quarterly) & provide the improvement strategy to elevate the performance of each individual.

Key Skills & Qualifications:

• Education:
  Bachelor’s degree in Business Administration, Marketing, Sales, or a related field. An MBA or equivalent advanced degree is a plus.
• Experience:
  Minimum of 12 years of experience in sales leadership roles, with at least 5 years in the Aesthetic/ Hair, beauty, or healthcare industry. Proven success in driving revenue and leading high-performing sales teams.
• Industry Knowledge:
  Strong understanding of the Aesthetic/ Hair industry, including products (e.g., skincare, cosmetic treatments, medical devices) and market dynamics.
• Leadership:
  Demonstrated ability to lead and inspire a diverse team. Strong decision-making and problem-solving skills.
• Sales Skills:
  Exceptional communication, negotiation, and presentation skills. Ability to engage with C-suite executives, doctors, clinicians, and high-net-worth individuals.
• Results-Oriented:
  Track record of meeting or exceeding sales targets, with a focus on driving business growth and profitability.
• Customer-Centric:
  A deep commitment to understanding customer needs and delivering exceptional service.
• Analytical & Strategic Thinking:
  Strong analytical skills with the ability to interpret sales data and market trends. Ability to adjust strategies based on data-driven insights.
• Technology & Tools Proficiency:
  Proficient in CRM software, MS Office Suite, and other sales enablement tools. Experience in digital marketing and social media is an advantage.