Main purpose to the job:

The Procedure Manager ensures that clients receive the promised service and results from consultants/sales teams for Advanced Laser Therapy, Strand by Strand - The Ultimate, and Strand by Strand - Cosmetic. This role involves coordinating with all departments, overseeing end-to-end procedure delivery as per company protocols, and supporting sales teams in closing deals when necessary.

Roles and Responsibilities:

• Coordinate inter-departmentally to support the delivery of all procedures and concepts offered by the brand.
• Deliver exemplary service consistent with AHS standards and brand expectations.
• Investigate and resolve complex client concerns escalated by team members, involving ASM / SM as needed.
• Maintain comprehensive records of all clients across departments.
• Update daily, weekly, and monthly reports as required.
• Track regular clients and their visits to the studio.
• Coordinate with Head Office for smooth daily operations.
• Strategize with departments to achieve monthly targets.
• Promote second sales (upselling & cross selling) (target centric) opportunities.
• Monitor surgery schedules and ensure studio teams meet follicle count and average rate targets.
• Collaborate closely with Trichologists (Medical Practitioners) to achieve second sales targets, manage reviews, and support department operations.
• Ensure implementation of protocols and policies across all departments.
• Update CRM daily for accurate reporting.
• Maximize client interaction and follow-ups to consistently deliver client satisfaction.
• Focus on client retention strategies.
• Introduce innovative concepts, systems, and processes to enhance the brand’s reputation.

This role at Advanced Hair Studio plays a pivotal part in maintaining high service standards, operational efficiency, and client satisfaction across the spectrum of procedures offered, ensuring the brand’s continued success and growth.

Job Description:

The ideal candidate will develop relationships with individuals seeking hair loss treatment consultations, offering tailored solutions based on factors such as facial features, age, profession, personality, and expectations.

Key Responsibilities:

• Conduct comprehensive hair assessments to determine the stage of hair loss.
• Educate clients on the fundamentals of hair loss and provide personalized counseling based on their needs.
• Understand client expectations, present suitable procedures and products, and articulate achievable outcomes through visual aids.
• Establish daily consultation and conversion targets, analyzing performance regularly.
• Meet monthly conversion goals, contributing to revenue growth at the studio.
• Have a mindset of an entrepreneur & work as a business partner.

Qualifications and Skills:

• Bachelor degree is mandatory.
• Preferred age: 32 years and above.
• Minimum 6+ years of experience in sales consulting and business intelligence.
• Sales driven approach to achieve min monthly revenue target.
• Strong written and verbal communication skills.
• Ability to multitask, organize, and prioritize workload effectively.
• Consultative 1-1 selling approach.
• Have experience in catering HNI clients face to face.

This position offers an opportunity to engage deeply with clients, providing them with informed guidance and solutions tailored to their individual needs, while contributing significantly to the studio’s growth objectives.

Job Description:

• Coordinate with Consultant in Studio and book consultation to meet their individual targets & earn incentives.
• Handling inquiries on phone as well as on emails.
• Ensure that all the Brand Standards are followed.
• Manage front Desk to ensure clients receive prompt, cordial attention and personal recognition
• Manage front Office task and Guest Relations personnel.
• Compile statistics for front office and provide reports relating to that area
• Maintain appropriate standards of conduct, dress, hygiene, uniforms, appearance and posture of self and colleagues at front Office.
• Prepare efficient work schedule for Front Office Staff.

Desired Candidate Profile:

• 3+ Experience in Hospitality or service Industry, entertainment, media, corporate
• Good & Pleasing Communication Skills in English, Hindi and Regional language (Specific to the work location).
• Excellent telephone courtesy & client handling skill.
• Routine operations management knowledge.
• Should be highly motivated & result oriented.
• Should be comfortable with target-based role
• Strong client management skills.
• Good looking
• Presentable.
• Candidate with proper dedication towards Front Office would be preferred along with the given criteria in the job description.