Career - Ludhiana

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1. studio Manager

MAIN PURPOSE OF THE JOB

The studio Manager’s position is key to success at Advanced Hair Studio. The deployed person is responsible for the smooth functioning of all the aspects of the studio: starting from revenue assurance to client service and all other A to Z functions related to the establishment.

The KRAs for this position are Revenue Generation, Team Management, Branding Marketing, and BD Initiatives at the geography level and overall Operations of the studio.

Roles and Responsibilities :

• Age should be 35 and above and an experienced person
• To assure optimum performance and continual improvement in the five Key Result Areas (client service, team deliverables, sales/marketing, upkeep of the studio appearance, and profit/financial control)
• To demonstrate and promote a 100% commitment to providing the best possible experience for our clients by maintaining high standards set by the company.
• Ensure that client-related issues are resolved in a manner consistent with the company’s operating guidelines.
• Responsible for maximizing revenues and achieving month-on-month targets.
• Work closely with the Business Development team to manage all sales activities of the studio and meet revenue objectives.
• To recruit qualified applicants, train and develop the team members in Technical, administrative and Managerial abilities
• Must motivate and mentor and give direction to the entire team.
• Conduct regular trainings
• Communicate all policies and procedures to the entire team.
• Conduct regular meetings to provide various information including company communications, policy reviews and goals.
• Perform duties & manage the entire studio operations whenever needed.
• Responsible for P & L of the Studio
• Achieving Customer delights through friendly and proficient service
• Regular inspections of all sections to ensure quality standards are maintained
• Develop and maintain a motivational working environment within the department
• Ensure associates are up to date with product knowledge.

2. Front Desk Executive

Job Description for Sr. Front Desk Executive:

• Handling inquiries on phone as well as on emails
• Ensure that the Studio Standards are followed.
• Compile statistics for front office and provide reports relating to that area.
• Maintain appropriate standards of conduct, dress, hygiene, uniforms, appearance and posture of self and colleagues at front Office.
• Coordinate with contact Center & pan India head FD head according to protocol.
• Coordinate with Studio Manager, Consultant to assign consultation scheduling
• Prepare all weekly and monthly reports
• Ensure all monetary transaction are conducted & consulted according as per protocol
• Coordinate with accounts department on all monetary transactions, quotations, receipts
• Maintains walking relationships, communication with all departments and coordinates accordingly
• Resolves guest problems as per international standard, quality effectively and courteously
• Maintains all patient data in software as per protocol
• Ensuring targets for FD are met.

Desired Candidate Profile:

• Preferred age: 22-28 years.
• 5+ Experience in Hospitality or service Industry, entertainment, media, corporate.
• Good & Pleasing Communication Skills in English, Hindi and vernacular is preferred.
• Excellent telephone courtesy & client handling skill.
• Routine operations management knowledge.
• Should be highly motivated & result oriented.
• Strong client management skills.
• Good looking.
• Presentable.
• Candidate with hospitality industry with proper dedication towards Front Office would be preferred along with the given criteria in the job description.