Candidate with hospitality industry with proper dedication towards Front Office would be preferred along with the given criteria in the job description.
2. Contact Centre Executive
Position
: Contact Centre Executive
Gender
: Any
No. of Posts
: 2
Experience
: 5+
Main Job Tasks and Responsibilities:
Follows up with customer via telephone or email following initial first sales contact and schedule appointments.
Provide information to callers about company services and products.
Manage inquiries and record the requests in given forms, software and web portals (training will be provided for software data entry and web portal data entry).
Manage inquiry sheets in given forms/formats and software.
Should be very much familiar with MS Office and Internet.
Continued product education to better service customer calls.
Skills/Requirements:
One or more years experience of Telesales in a high volume fast, paced environment.
Strong customer service and telesales skills.
Experienced with Web Based Applications and Windows.
Good organizational skills and the ability to multi-task and prioritize in a high-volume, fast paced environment.
Ability to manage sensitive and critical client information.
Excellent verbal and written communication skills.
Problem solving and decision making skills.
Superior closing skills.
3. Sr Sales Consultant
The ideal candidate will develop relationships with people who come for consultation and offer the right solution in the form of hair loss treatment based on a person’s face, age, profession, personality and expectations.
Position
: Sr Sales Consultant
Gender
: Male / Female
No. of Posts
: 1
Experience
: 7+
Responsibilities:
Provide thorough hair check to diagnose the hair loss stage
Educate the client on hair loss fundamentals and provide need base counseling
Understand the expectations, pitch for the right procedure & products and relate them with achievable end result by making a client visualize the recommendation
Set consultation and conversion targets with analysis on a daily basis
Manage front Desk to ensure clients receive prompt, cordial attention and personal recognition.
Achieve the desired conversion ratio and contribute to revenue generation at the studio on a monthly basis
Qualifications and Skills :
Bachelor’s degree or equivalent experience in Business
Preferred age: 29 years and above
7+ years’ of sales consulting and business intelligence experience
Excellent written and verbal communication skills
Ability to multi-task, organize, and prioritize work
Customer service approach
4. studio Manager
Position
: studio Manager
Gender
: Any
No. of Posts
: 1
Experience
: 8+
Responsible to
: H.O.D
Matrix Reporting to
: CEO
MAIN PURPOSE OF THE JOB
The studio Manager’s position is key to success at Advanced Hair Studio. The deployed person is responsible for the smooth functioning of all the aspects of the studio: starting from revenue assurance to client service and all other A to Z functions related to the establishment.
The KRAs for this position are Revenue Generation, Team Management, Branding Marketing, and BD Initiatives at the geography level and overall Operations of the studio.
Roles and Responsibilities :
Age should be 35 and above and an experienced person
To assure optimum performance and continual improvement in the five Key Result Areas (client service, team deliverables, sales/marketing, upkeep of the studio appearance, and profit/financial control)
To demonstrate and promote a 100% commitment to providing the best possible experience for our clients by maintaining high standards set by the company.
Ensure that client-related issues are resolved in a manner consistent with the company’s operating guidelines.
Responsible for maximizing revenues and achieving month-on-month targets.
Work closely with the Business Development team to manage all sales activities of the studio and meet revenue objectives.
To recruit qualified applicants, train and develop the team members in Technical, administrative and Managerial abilities
Must motivate and mentor and give direction to the entire team.
Conduct regular trainings
Communicate all policies and procedures to the entire team.
Conduct regular meetings to provide various information including company communications, policy reviews and goals.
Perform duties & manage the entire studio operations whenever needed.
Responsible for P & L of the Studio
Achieving Customer delights through friendly and proficient service
Regular inspections of all sections to ensure quality standards are maintained
Develop and maintain a motivational working environment within the department
Ensure associates are up to date with product knowledge.
5. Sr. Procedure Manager
Position
: Procedure Manager
Gender
: Any
No. of Posts
: 1
Experience
: 7+
MAIN PURPOSE OF THE JOB
Procedure Manager is to ensure that the clients get the service and results promised to them by the consultants / sales team for Advanced Laser Therapy, Strand by Strand-The ultimate and Strand by Strand-Cosmetic. Coordination with all the departments & end to end involvement in the procedure delivery as per company protocol, support to the sales teams in closing the sales when required.
Roles and Responsibilities:
Responsible for inter department coordination & support for all the Procedures /concepts as delivered by the brand
To deliver Exemplary service befitting the brand & to AHS standards
Investigating and solving clients concerns, which may be complex or long-standing problems that have been passed on by the team member
Keep the dissonance low and involve the ASM / SM if required
Ensuring Maintenance of complete records of all the clients in all the department
Maintain and updating daily / weekly & monthly reports
Keep track of the regular clients and their visits to the studio
Co – ordinate with HO for the smooth daily operation
Plan & strategise with respective departments to meet the monthly targets
Promote 2nd sale (up selling)
Keeping track of surgery dates assigned to the studio & ensuring no of follicles and average rate targets are met by the studio team.
Closely work with the Trichologist (Medical Practitioners) for achieving the 02nd sale targets, for the reviews and other department operations
Ensuring protocol & policies of all departments are implemented
Ensuring updating on CRM on daily bases for daily/weekly/monthly report
Ensuring to maximize client interaction & follow ups to deliver client satisfaction at all time
Ensuring client retention
Introduction of revolutionary concepts, systems and processes to elevate the brand.
ADVANCED HAIR STUDIO JOBS
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